Refund policy

We want to make things right!

At Surf Bow, we have a damage or incorrect item(s) refund policy. This means the customer has five days after delivery to report to us that their Surf Bow was damaged upon receipt, or is the incorrect order (color/product) along with a picture of the damaged or incorrect item(s) sent to info@surfbow.com.

This report does need to take place within five days of delivery and receipt of the item(s).

If the item is shown to have been damaged during shipping, or if the wrong items have been shipped, we will refund or resend the correct items without shipping cost to the customer. 

You can always contact us with any questions at info@surfbow.com. 

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right. See above.

Surf Bow is a handmade product meant for practicing your instrument - please treat it with care. We won't be able to refund money for Surf Bows damaged by overly rough handling or non-music related play.